Director, Operations - Home Dialysis
Company: Fresenius Medical Care
Posted on: February 22, 2021
Job Description - Director, Operations - Home Dialysis
(20000K0J) Job Description Director, Operations - Home Dialysis -
20000K0J Position Specific Details
- Regional Director Role
- Coverage Areas- Northern New Jersey, Philadelphia, Allentown,
Poconos-- PURPOSE AND SCOPE: Directs, administers and controls the
day to day operations and activities of assigned Home Therapies
programs ensuring compliance with established company and
regulatory guidelines and procedures in order to provide high
quality dialysis services and outstanding patient care to the
community. Participates in the implementation of divisional and
company initiatives and strategies. Practices cost containment
strategies, maintaining profitability and growth of the Home
Therapy area while ensuring compliance with all pertinent company
policies and regulatory requirements.-- Supports FMCNA's mission,
vision, core values and customer service philosophy as well as the
FMS UltraCare mission, values and standards. Adheres to the FMCNA
Compliance Program, including following all regulatory and FMS
policy requirements. Responsible for a minimum of 8 clinics and/or
200 patients and/or covers the same equivalent for an entire FMS
region. DUTIES / ACTIVITIES: CUSTOMER SERVICE:
- Responsible for driving the FMS culture through values and
customer service standards.
- Accountable for outstanding customer service to all external
and internal customers.
- Develops and maintains effective relationships through
effective and timely communication.
- Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
manner. PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Directs and oversees the dialysis Home Therapies business
within a defined area through effective leadership and management
of customer service, quality patient care, marketing of FMS and
responsible fiscal management. Coordinates operation strategies and
activities to ensure the provision of outstanding quality patient
care and dialysis services while adhering to regulatory and company
guidelines and requirements ensuring efficiency and economy.
- Participates in the development of area strategic plans, goals
and objectives ensuring alignment with those of the region,
division and company. Implements, disseminates and administers
operations strategies and objectives to ensure the achievement of
the division's and company's goals and objectives. Implements HT
program-specific and area quality goals and action plans in order
to achieve FMS quality standards.
- Provides leadership, support and guidance to HT program
management including HT Program Managers and other support staff.
Provides informal feedback on an ongoing basis and formal feedback
in the annual performance evaluation process. Manages the staffing
through the appropriate hiring, firing and disciplinary actions in
collaboration with HR.
- Responsible for aggressively addressing and acting upon adverse
events and action thresholds in area of responsibility.
- Mentors, guides, supports and provides subject matter expertise
to HT Program Managers within region.
- Collaborates with RVP to develop clinic budgets, monitoring
performance to ensure optimal, efficient and effective operations
practices within regulatory and company guidelines. - Responsible
for profit and loss management of each assigned facility/program
including optimal performance of program operations to achieve or
exceed budgets and--key performance indicators. - Works closely
with Managed Care department to increase the payor mix and to
retain commercial patients. - Manages the payroll and oversees
facility expenses and accounts payable for the assigned area
practicing cost containment strategies as appropriate. - Reviews
the balance sheet and income statement s regarding revenue growth
and commercial payor mix on a frequent basis to understand the
status of the business. - Determines impact of proposed changes and
identified improvements prior to implementation to ensure a
- Accountable for implementing and driving the FMS Staffing and
Medical Supply Models and other FMS business initiatives including
the prompt implementation of corrective action plans for clinics
with below threshold performance.
- Ensures efficient and economical performance in accordance with
HT program operating budgets and takes the appropriate actions to
ensure the attainment of profit and year-end goals and objectives.
Responsible for the implementation and achievement of the business
plan and key performance indicators. Reviews analysis of
performance including financial and productivity data for area with
RVP and makes the appropriate changes in strategies, goals an
objectives responding to current status and conditions. Coordinates
and oversees all logistics associated with patient care within the
- Ensures all employees receive the appropriate training and
education according to FMS policies and procedures including
ongoing compliance training.
- Acts as the primary liaison between the company and the Medical
Directors, Medical Advisory Board members, and referring
physicians, ensuring appropriate communication of company
initiatives. Responsible for developing and maintaining strong
Medical Director and physician relationships and facilitating HT
Program Manager and staff relationships with physicians.
- Collaborates with the Group Vice President and Regional Vice
President to respond to Joint Venture (JV) opportunities, to
identify merger and acquisition opportunities and to participate in
the related activities as appropriate. This may include but is not
limited to providing oversight of the JV operations; participating
in JV Board meetings and JV Management meetings assuming Board
positions as needed, and taking the appropriate steps to ensure the
JVs are in compliance with all pertinent company and regulatory
- Prepares reports and audits current procedures and processes to
monitor efficiency of operations
- Practices risk management strategies and collaborates with
internal and external legal counsel as appropriate to resolve legal
issues with goal of reducing company exposure.
- Maintains current knowledge regarding community and regional
healthcare market and industry issues which may impact business.
Utilizes current knowledge of FMCNA products, services and
strategies to market the company and grow the business.
- Ensures and promotes the development of the area management
team/succession planning through coaching, training and leadership
- Collaborates with the appropriate Corporate and local groups to
ensure the growth of all modalities (Incenter, Inpatient, Home,
Home Assist, CKD etc. and the Treatment Options program)
- Ensures a strong and robust communications process between all
managers and staff within the area and clinics, and across the
division as needed by leading communications sessions and meetings
with managers and ensuring the appropriate dissemination of
communications to direct patient care and support staff within the
- Responsible and accountable for facility maintenance of
environmental integrity including safety of all facilities and
water systems within designated area.
- Oversees Privacy and Security compliance according to the FMCNA
and FMS Risk Management and Compliance requirements.
- Participates in all pertinent FMS training and development
opportunities to grow and develop business knowledge, and skills
and leadership competencies.
- Other duties as assigned. Qualifications PHYSICAL DEMANDS AND
WORKING CONDITIONS: The physical demands and work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and
interaction with patients, facility staff and physicians. The
position requires travel between assigned facilities and various
locations within the community. Travel to regional, Division and
Corporate meetings may be required. The work environment is
characteristic of a health care facility with air temperature
control and moderate noise levels. May be exposed to infectious and
contagious diseases/materials. EDUCATION:
- Bachelor's degree required with concentration in Business,
Finance or Healthcare preferred
- Or RN degree with equivalent (3 years) healthcare management
experience in lieu of bachelors' degree.-- EXPERIENCE AND REQUIRED
- 3 - 5 years of business operations management and leadership
experience preferably in healthcare.
- Demonstrated leadership and management competencies and skills
including excellent financial competence, operational excellence,
exceptional communication and customer service skills.
- Demonstrated practice of continuous quality improvement and
- Results oriented.
- Excellent skills for team building, motivating employees,
performance management and decision making. EO/AA Employer:
Identity Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws. If
you are a recruitment agency submitting a resume on behalf of a
client: Fresenius Medical Care North America (FMCNA) only accepts
resumes from agencies on the preferred supplier list and all third
party searches require Human Resources approval. Please do not
forward resumes to our applicant tracking system or to FMCNA
employees and/or FMCNA Management. FMCNA is not responsible for any
fees or charges associated with unsolicited resumes or third party
searches conducted without Human Resources approval. If you are
interested in applying for employment with Fresenius Medical Care,
NA and require special assistance or accommodation during any part
of the pre-employment process, please contact our dedicated Help
Desk for assistance at (855) FMCNAHR. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, pregnancy, marital status, national origin,
citizenship status, disability, military status, genetic
predisposition or carrier status or any other legally protected
Keywords: Fresenius Medical Care, Norman , Director, Operations - Home Dialysis, Accounting, Auditing , Wynnewood, Oklahoma
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