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Customer Service / Clerical Claims Specialist

Company: Aon
Location: Norman
Posted on: March 16, 2019

Job Description:

Job Family US-OK-Norman

POSTING DESCRIPTION

Aon Is Looking For A Customer Service/Clerical Claims Specialist



As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Business Member Services business group within Aon Affinity in Norman, OK.



Your Impact As A Customer Service/Clerical Claims Specialist



Job Responsibilities:

* Compare data on waiver requests or claim forms with membership plan to ascertain completeness and validity.

* Handle incoming warranty requests and processes service requests for warranty within the plan provisions.

* Examine waiver request or claim form and other records to determine member benefits.

* Proactively work to resolve waivers and claims as expeditiously as possible.

* Review and analyze detailed records.

* Handle difficult phone calls and composes special correspondence.

* Calculate benefits according to the schedule of coverage.

* Cultivate relationships.

* Incrementally increase productivity without jeopardizing quality.

* Approve waiver requests and claims at the appropriately demonstrated assigned authority level.

* Examine and process rebate requests to determine eligibility for our members

* Print emails from our shared email boxes and place them in the appropriate folders for processing

* Answer incoming calls and direct to appropriate departments

You Bring Knowledge and Expertise



Required Experience:

* One plus (1+) year of experience in Customer Service and clerical work. Experience in dealing with claims is a plus but not required.

* Ability to work independently, a self- starter

* Enthusiastic, self-motivated, reliable employee

* Computer skills in MSOffice and ability to learn new software

Education:

* High School diploma, or GED, required

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Keywords: Aon, Norman , Customer Service / Clerical Claims Specialist, Administration, Clerical , Norman, Oklahoma

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