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Field Operation Technician Supervisor

Company: Bluepeak
Location: Shawnee
Posted on: June 25, 2022

Job Description:

"We Push the Boundaries of Possibilities for our Communities."
Overview of the Position Responsibilities: Our Supervisor of Field Ops Technician will supervise installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Company's quality and customer service standards are maintained. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.
What You Will Do:


  • Supervises installation/repair Fiber Technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
  • Assists in the training and development of technicians and keeps abreast of the most current technology in the Fiber industry
  • Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
  • Assists Operations Manager to assure that any errors in installation or service are promptly resolved
  • Maintains accurate time and attendance reporting
  • Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
  • Ability to effectively communicate with customers, management, employees and installation and service partners (contractors)
  • Assists in the development and management of the department's operating budget in accordance with corporate guidelines
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Works with managers, supervisors, and employees to promote a positive attitude and good employee morale
  • Always maintains a professional appearance and appropriate behavior
  • Maintains good attendance
  • All other duties as assigned
    What You Will Need:
    • High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred
    • Upon job offer, must be able to complete a background check and a drug test prior to employment
    • Word processing, spreadsheets, Internet software, E-mail, Database software.
    • Ability to work while standing most of the time
    • Ability to walk or work over all types of terrain, in all types of weather
    • Ability to carry tools and equipment including gaffs, ladders, tool belts
    • Ability to work in tight spaces while bending, twisting and reaching
    • Ability to climb poles using gaffs hooks and climbing belts
    • Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
    • Ability to differentiate between different sizes and colors of wires
    • Ability to perform work in elevated places (i.e., roofs and utility poles)
    • Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools
    • Ability to work with small components
    • Ability to use close vision, peripheral vision and adjust focus
    • Ability to work in poorly vented areas such as attics, in extreme temperatures
    • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
    • Ability to lift up to 90 pounds
    • Physically able to operate computer equipment and test equipment
    • Ability to work in environments that may have dust, dirt, noise, insects, and cleaning solutions
    • Ability to work safely near power lines and electrical equipment
    • Ability to drive Company vehicles in a safe manner
    • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
      Why Work at Bluepeak?
      • Competitive Compensation + Annual Bonus Eligibility
      • Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
      • Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
      • Professional Development With an Emphasis on Internal Promotion
      • Employee Discounts on Bluepeak Services, Including Internet
      • Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
        About UsWe believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Bluepeak, Norman , Field Operation Technician Supervisor, Engineering , Shawnee, Oklahoma

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