Floor Manager Call Center
Company: Procom LLC
Location: Stringtown
Posted on: April 6, 2021
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Job Description:
We are looking for a call center management professional to join
our team in the Atoka, OK area. Manager experience, especially Call
Center experience, and/or DOC experience is a huge plus. Call
Center is within a medium security correctional facility.
Background check will be required. Call center operates 7 days a
week up to 15hrs a day. Flexible availability is important.
Overtime may be required if necessary. We have mutiple call centers
and Work From Home agents and Managers that all need to work
together. Must have a professional attitude, be able to communicate
through mutiple channels (in person, email, chat, phone, Zoom
meetings) as you will be working with not only the agents in the
facility but a team outside of the facility including managers and
clients. Great attendance and punctuality are a must!--- Job duties
will include running a high paced call center floor consisting
potentially of upwards of 60+ call center agents. (Safe guards has
been put in place to handle proper pandemic guidelines.)---
Multitasking skills are a must as you manage programs, people (in
office and at home), campaign hours, emails, chats, phone calls,
and Zoom meetings simultaneously.--- Managers are responsible for
learning new programs, agent training/coaching, performance and
production analysis, problem correction, and discipline as
necessary to achieve client goals.--- Looking for good people who
are reliable, hard working, and have the ability to learn, react,
train, and shift gears as needed.--- Requires good computer skills
as you will manage multiple dialing platforms. Must know Excel and
Word. Must be able to troubleshoot PC/Phone issues that agents may
have. We call in many verticals including, but not limited to,
political, sales, tort intakes, live transfers, etc., and use both
inbound and outbound calling. If you have the drive and
determination to work with good people, and meet these
requirements, please reply with your resume for consideration. We
offer Paid Time Off, Holiday Pay, 401k with matching, and Health
Benefits. Salary considerations will be based on experience.
($25,000.00 - $33,000.00 per year) Job Type: Full-time Pay:
$25,000.00 - $33,000.00 per year
Keywords: Procom LLC, Norman , Floor Manager Call Center, Executive , Stringtown, Oklahoma
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