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Director of Customer Service

Company: America's Incredible Pizza
Location: Shawnee
Posted on: April 11, 2021

Job Description:

First / Day Second / Afternoon Third / Night 5342836 Date posted: April 2, 2021 Location: Job category: Management Job link: About the Company Incredible Pizza Company is a 1950s-themed family entertainment center that features an amazing buffet with over 100 food items (we're best known for our Incredible pizzas) and a game room full of entertainment like go-karts, laser tag, bumper cars, and arcade games--all under one roof!-- Not to brag, but we were named 'Top Entertainment Center of the World' by the International Association of Amusement Parks & Attractions (IAAPA) TWICE! Position Description The Director of Customer Service at Incredible Pizza Company has the critical responsibility to oversee the Customer Service Department which includes four sub-departments/employee positions - Sales Associates, Party Hosts, Dishwashers, and Bussers/maintenance employees. The Director of Customer Service works under the Managing Partner and is ultimately responsible for the success and maintenance of the Customer Service Department and its guests. This person will supervise employees and departmental managers, customer relations, training, safety, and operations. This individual must practice the servant leader management style by treating all employees and fellow leaders with respect and support. Position Requirements and Responsibilities:

  • 3 Years of leadership experience in the customer service or family entertainment industry
  • Ability to work with limited direct supervision
  • Maintain a neat, clean, organized, and fun department
  • Possess excellent planning, organizational, and implementation skills
  • Perform duties as assigned by Managing Partner
  • Ability to interact with guests, fellow leaders, and all employees in a friendly, fun, and courteous way
  • Excellent verbal and written communication skills
  • Strong knowledge of Microsoft Office products (Word, Excel, and PowerPoint) and computer skills
  • Well-groomed and neat appearance This is a full-time position requiring a minimum of 50 hours per week. Weekends and evenings are required. Compensation is based upon experience. If you're looking for an Incredible opportunity to work for a fun, exciting, family-orientated business, apply today! Failed loading page (Protocol "" is unknown)

Keywords: America's Incredible Pizza, Norman , Director of Customer Service, Executive , Shawnee, Oklahoma

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