NormanRecruiter Since 2001
the smart solution for Norman jobs

Technical Services Project Manager

Company: CBRE
Location: Norman
Posted on: September 21, 2022

Job Description:

Technical Services Project ManagerJob ID69378Posted01-Jun-2022Service lineAdvisory SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information Technology, Workplace StrategyLocation(s)Remote - US - Remote - US - United States of America**RESPONSIBILITIES**Responsible for a team fulfilling technical support services and special projects. Exemplary leadership, customer service, critical thinking, and problem-solving skills, as well as the ability to prioritize are keys to success in this position. The nature of the position also requires an ability to communicate clearly on a variety of different levels, both externally and internally. Oversees and, at times, mentors the work conducted by the Associate Project Manager as part of the overall collaboration of efforts in support of client service deliverables.**ESSENTIAL DUTIES AND RESPONSIBILITIES**Maintain an enterprise view of service delivery. Monitor, mentor and manage through influence the various teams supporting the work of the technical service desks.?Manages multiple services simultaneously, while also serving as the main point of contact on some client projects.Provide direction and make quick judgment calls in accordance with the best interests of the business and in alignment with client expectations.?Mentor and manage performance and provide leadership to the team processing support requests to maintain a 95% (or higher) Service Level Agreement compliance.?Ensure standard operating procedures are maintained and communicate any changes to the support desk teams, across multiple time zones or "shifts."?Serve as client facing business representative and point of escalation for business critical or multifaceted issues to ensure they are handled in a consistent, urgent and professional manner.?Participate in the selection of applicants for open positions within the team as needed (staffing, hiring, talent planning, team training).?Identify operational improvements to enhance quality and reduce ongoing support costs and effort.?Identify initiatives that are out scope, determine requirements, define scope and provide detailed preliminary and final cost estimates and budgets.?Track project costs and provide detailed status reports on a recurring basis.?Provide reporting of key business metrics for productivity tracking and client business reviews.?Manages project scope, monitors project progress and performance, and provides status reports to Account Managers as required.Performs other duties as assigned.**SUPERVISORY RESPONSIBILITIES**No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.**QUALIFICATIONS**Strong bias toward action and performance; proven success in delivering against expectations and objectivesDemonstrated success mentoring, training, and leading teams to desired business outcomesEnjoys 'working out loud' in a collaborative fashion with others on the teamDemonstrated ability to work in highly dynamic, fast paced environment across organization and geographies across cultures and time zonesStrong presentation, verbal, and written communication skillsAbility to anticipate and understand the emerging needs of clientsAbility to establish and maintain effective relationships with coworkers, direct reports, and customers to gain their trust and respectExperience of leading by example and instilling strong client focus throughout the organizationRigor and logic to solve difficult problems with effective solutionsAbility to realize operating leverage through process improvement, gaining capacity for value-added workSelf-managed, responsive, and dedicated to client & team successProven ability to handle complex issues, delivering on time and within budgetStrong relationship building and stakeholder management skillsHigh degree of independence, initiative, responsibility, and accountability to exemplify a self-managing professionalPreferred: Demonstrable experience in understanding, advising, and implementing large-scale Corporate Real Estate (CRE) technology, consulting, or service programs.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**Associates Degree from an accredited college or university and/or minimum of five years of experience in related field. Minimum of 2 to 5 years of experience required. Team management and Account/Customer Management experience preferred**CERTIFICATES and/or LICENSES**None.**COMMUNICATION SKILLS**Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Consultative and curious mindset with the ability to handle ambiguity and ask solution-minded questions.**FINANCIAL KNOWLEDGE**Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.**REASONING ABILITY**Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.**OTHER SKILLS and ABILITIES**Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.SharePoint experience preferred.**SCOPE OF RESPONSIBILITY**Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Manages several smaller services or single large efforts on own, with consultation and reporting to Sr. Director. Errors in judgment may cause long-term impact to business unit by damaging client trust and other reputational damage, and direct financial damage through re-work and re-do initiatives necessary to resolve early-stage errors.Colorado Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $119,000 annually and the maximum salary for the position is $130,000. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law._NOTE:_ _An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing._CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Norman , Technical Services Project Manager, Executive , Norman, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Norman RSS job feeds