LHI Customer Service Representative
Company: UnitedHealth Group
Posted on: March 19, 2020
At OPTUM, the mission is clear: Help people live heathier lives and
help make the health system work better for everyone
LHI is one of 4 businesses under OPTUMSERVE. OPTUMSERVE provides
health care services and proven expertise to help federal
government agencies modernize the U.S. health system and improve
the health and well-being of Americans.
By joining OPTUMSERVE you are part of the family of companies that
make UNITEDHEALTH GROUP a leader across most major segments in the
U.S. health care system.
LHI was founded in 1999 and acquired by OPTUM in 2011, LHI
specializes in creating and managing health care programs through
on-location services, patient-specific in-clinic appointments,
telehealth assessments, or any combination based on customer need.
LHI's customizable solutions serve the diverse needs of commercial
customers, as well as federal and state agencies, including the
U.S. Departments of Defense, Veterans Affairs, and Health and Human
There's an energy and excitement here, a shared mission to improve
the lives of others as well as our own. Ready for a new path? Start
doing YOUR LIFE'S BEST WORK.
This position is full-time (40 hours/week) Monday- Saturday.
Employees are required to have flexibility to work any of our 8
hour shift schedules during our normal business hours of (6:00am to
7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be
necessary, given the business need, to work occasional overtime.
Our office is located at LHI, 102 Jay St, La Crosse, WI 54601.
- Make contacts to schedule a variety of specific medical and
dental services in accordance with customer availability and
contract guidelines. Respond to a variety of inquiries and resolves
issues with regard to the appointment scheduling/fulfillment
processing and service completion in a timely manner while
maintaining sensitivity toward military culture
- Conduct customer contacts related to Health Assessment
processing, referral follow-up, educations and resource
- Identify potential behavioral health situations and follow
contract specific protocol to assist callers.
- Maintain constant awareness of service level and queue status in
order to meet contractual requirements
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher)
- Customer service experience
- United States Citizenship
- Ability to create, copy, edit, save and send documents utilizing
Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Experience working in the Healthcare Industry
- Experience working with Medicaid or Medicare
- Experience working in a call center environment
- Prior military experience
CAREERS WITH LHI. Our focus is simple. We're innovators in cost -
effective health care management. And when you join our team,
you'll be a partner in impacting the lives of our customers, and
employees. We've joined OptumHealth, part of the UnitedHealth Group
family of companies, and our mission is to help the health system
work better for everyone. We're located on the banks of the
beautiful Mississippi River in La Crosse, Wis., with a satellite
office in Chicago and remote employees throughout the United
States. We're supported by a national network of more than 25,000
medical and dental providers. Simply put, together we work toward a
healthier tomorrow for everyone. Our team members are selected for
their dedication and mission - driven focus. For you, that means
one incredible team and a singular opportunity to do YOUR LIFE'S
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Norman , LHI Customer Service Representative, Hospitality & Tourism , Norman, Oklahoma
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