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Housekeeping Associate - Room Attendant

Company: Embassy Suites Norman
Location: Norman
Posted on: April 11, 2021

Job Description:

Hotel:
Norman Embassy Suites

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: All Purpose Manager or Executive Housekeeper

Equipment: Uniform

Primary Purpose:

The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented.

Work Performed:

The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments:


- Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols , including but not limited to:


- Removal of all used and unused linen/terry from room
- Disinfect all high touch surfaces and unused amenities
- Clean bathrooms
- Clean glass and mirrors, dust and polish furniture and equipment
- Replace burned out light bulbs
- Remake beds with clean linens
- Replenish supplies such as drinking glasses, writing supplies and bathroom supplies
- Empty wastebaskets and transport other trash and waste to disposal areas
- Clean rugs, carpets upholstered furniture and draperies;


- Ensure usage of approved cleaning chemicals;
- Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies;
- Maintain cleanliness and organization in all work areas;
- Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required;
- Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen;
- Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, taking care to remove or replace anything out of order ;
- Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines;
- May be required to train newly hired associates and support on-going performance development;
- Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable;
- Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor;
- Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and
- Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Preferred Prior Experience:

Previous hotel housekeeping or other applicable cleaning experience

Prior customer service experience

Preferred Education:

High school diploma or equivalent

Physical:

A ble to lift a minimum of 50lbs occasionally and 20lbs regularly

Able to bend and squat repeatedly

Able to walk and stand for duration of scheduled shift

Other:

F lexible to work day shifts, early mornings, evenings, n ights, weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Embassy Suites Norman, Norman , Housekeeping Associate - Room Attendant, Hospitality & Tourism , Norman, Oklahoma

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