General Manager II (Store 7212)
Company: Advance Stores Company Inc (500)
Location: Shawnee
Posted on: May 12, 2022
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Job Description:
Job Description What is a General Manager? A General Manager
must be committed to inspiring our team, helping our Customers
succeed and growing our business with integrity. Professional level
sales and management position capable of supporting functions on
both sides of the business. The role requires understanding of
store systems, automotive systems, parts knowledge and has the
ability to identify, troubleshoot and project assist for DIY.
Responsible for developing and maintaining Professional Customer
relationships and program growth. Is accountable for achieving
financial metrics and maintaining service and appearance standards.
Position is exempt and requires a minimum of 50-55 hours per week
(excluding meal break periods). The average schedule is 5-6 days a
week, 11 hour shifts, including rotating nights and weekends, with
an hour for lunch. Additional hours may be required based on
staffing, store conditions, sales to target, and other business
demands. General Managers are required to work a schedule based on
the needs of the business. Primary Responsibilities Achieve overall
store sales goals and service objectives Manage and grow
Professional Customer relationships/sales, including building and
holding team accountable to executing Customer action plans
Selection, hiring, development, performance mgmt., coaching,
scheduling and engagement of store Team Members Ensure execution of
all inventory and operational standards Coach all Team Members to
deliver on Customer expectations (DIY and Professional) Manager on
duty responsibilities (touch base/coaching, floor/phone mgmt., task
assignment and completion, safety, open/close duties) Ability to
lead change management Embrace diversity and foster a respectful
environment for both Customers and Team Members Secondary
Responsibilities Provide DIY service including battery
installation, testing, wiper install, etc. Assist District/Region
in other functions upon request Success Factors Friendly
communication Ability to locate and stock parts Safety knowledge
and skills Ability to become ASE P2 certified or ASE ready
equivalent Ability to execute and train project and product quality
recommendations Advanced parts lookup and sourcing Ability to
source from numerous places including special order, FDO, second
source, etc. Ability to execute and train all store operational
processes and procedures, and testing and diagnostic equipment for
DIY services Ability to execute and train inventory systems and
store equipment Ability to execute and train POS and Parts lookup
systems Ability to review and analyze P&L statement Ability to
recruit, select, hire and develop quality Team Members Ability to
build and grow relationships with Professional Customers Essential
Job Skills Necessary for Success as a General Manager Working
knowledge of automotive systems preferred Speak and write English
(Spanish a plus); communicate effectively and build strong
relationships with Customers, peers and upper management Use
Microsoft software effectively (Word, Excel required; PowerPoint
preferred) Calculate figures and amounts such as discounts,
percentages, sales increases, and gross profit percent Ability to
review and analyze business reports, such as profit and loss
statement (P&L) Hold others accountable, inspect work quality
and give feedback in a way that is inspiring Ability to work an
assortment of days, evenings and weekends as needed Prior
Experience that Sets a General Manager up for Success 2-3 years of
experience managing a team of 10 - 20 Team Members in a fast-paced
and highly dynamic retail environment Successful experience
managing profitability; proven financial and business acumen
Education High school diploma or general education degree (GED),
Bachelor's degree in business or a related area preferred.
Certificates, Licenses, Registrations Must have a valid driver's
license ASE certification preferred, but not required Physical
Demands The physical demands and work environment described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job, with or
without reasonable accommodation. While performing the duties of
this job, the employee will predominantly be walking or standing.
The employee is required to be able to talk and hear, and use hands
and fingers to handle or feel; reach with hands and arms; climb or
balance; and stoop, kneel, crouch, or crawl. The employee must
frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision, depth
perception and ability to adjust focus. Work Environment The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee is usually
working inside; however, they will occasionally be outside and
exposed to various weather conditions while performing such tasks
as installing batteries and wiper blades. The employee is also
occasionally exposed to moving mechanical parts; high, precarious
places; toxic or caustic chemicals; risk of electrical shock;
explosives; and vibration. The noise level in the work environment
is usually moderate. Position is eligible for sales commission
based on individual or store performance.
Keywords: Advance Stores Company Inc (500), Norman , General Manager II (Store 7212), Hospitality & Tourism , Shawnee, Oklahoma
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