Customer Service Representative - Oklahoma City, OK
Company: Consumer Cellular
Location: Oklahoma City
Posted on: May 3, 2024
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Job Description:
Customer Service Representative - Oklahoma City, OK (240108)*Who
We Are*Consumer Cellular is proud of our Company culture based on a
foundation of happy employees, focusing on doing the right things
and ultimately enjoying what we do and who we do it for. Over the
past two decades, we have been laser focused on creating an
experience for customers that leaves them feeling like part of the
family. We combine exceptional customer support with the best
products and service to provide unmatched value. We measure our
success by the customers, employees and communities we impact.Part
of taking care of our employees includes investing in their present
and future. Consumer Cellular subsidizes medical benefits at 93% of
the premiums, offers competitive pay and earning opportunities and
discounted cell service options. We know that preparing for the
future matters and we offer a 6% match on 401k, tuition assistance
and training and development for future career growth. Just when
you thought it could not get any better we offer a base salary of
at least $17 an hour with additional incentives and earning
possibilities.*What You will Do** *Customer Advocate* - You are the
difference between a happy customer and a disconnected phone line.
Our customers deserve the absolute best service when calling in and
we know that you can be part of that solution. On average you will
take about 30 calls from our customers across the country. This is
the perfect opportunity for you to build connections, build trust
and create a differentiated experience.* *Difference Maker* -You
will be the difference maker when it comes to how you explain
cellular phones, billing, or general questions that our customers
have. What some understand about phones, others might not so it is
about taking the time to explain technology in a way that resonates
with non-technology users.* *Mission Focused* we are wildly
passionate about taking great care of our customers and this means
that our employees are present, ready, and best prepared to take
great care of customers. We all know how it feels to sit on hold,
the music is the worst, we do not want to be that Company. Being on
time for all shifts is how we can take great care of customers.*
*Team Player* We win, we celebrate, we laugh, we cry, we appreciate
and respect each other as professionals, teammates, and the secret
sauce to Consumer Cellular. This means we work collaboratively and
appreciate each others differences, strengths, and
talents.#AGENT2024*What Skills You Need (Do not worry we train the
rest)** *Right Attitude* Come prepared with an attitude focused on
learning, creating great experiences and receiving feedback in a
positive way.* *Experience* High school diploma or equivalency is
required. We also require at least 1 year of customer service
experience.* *Experience* High school diploma or equivalency is
required. We also require at least 1 year of customer service
experience.* *Communication* While the ability to communicate
professionally and politely is required, we have customers who need
effective communication in both Spanish and English. The ability to
communicate, verbal and written, in both Spanish and English is
preferred. (Ability to successfully pass a fluency test is required
to be considered for the Bilingual opportunity).*Physical Demands &
Work Environment*The physical demands in the work environment
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to sit, stand, and walk. Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust
focus.The noise level in the work environment is usually
moderate.*Disclaimer*The above statements are intended to describe
the general nature and level of work performed and are not to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel assigned to this job. All
personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.*About Consumer
Cellular*Consumer Cellular is the top-rated wireless provider that
provides cellphones and no-contract service plans primarily to
those 50+. Founded over 25 years ago on the belief that everyone
should have affordable access to the safety and convenience of
cellular service, they have become well known for their 100% U.S.
based, award-winning customer support. Consumer Cellular has been
honored by J.D. Power as #1 in Customer Service among Value MVNOs,
15 Times in a Row, making it the Most Awarded Brand for Wireless
Customer Support among Value MVNOs. Additionally, the company has
been ranked on the Inc. 5000 list 12 times. The company has been an
approved AARP Provider for over 14 years and offers AARP members
exclusive discounts on service. The Scottsdale, AZ. based company
is privately held with 2300 employees and utilizes the nation's
largest voice and data networks, which cover 99 percent of the U.S.
population. Consumer Cellular's wireless phones and plans are sold
nationwide at leading retailers such as Target and Walmart, as well
as directly to consumers at ConsumerCellular.com or (888) 345-5509.
For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network
Operator Study award information, visit jdpower.com/awards. For
cellphone tutorials, features, applications, and company news,
connect with Consumer Cellular on Facebook, Twitter, and
Youtube.*Pre-employment background check and drug screen is
required.*Primary Location: United States-Oklahoma-Oklahoma
CityJob: Customer ServiceJob Posting: Apr 1, 2024Unposting Date:
May 1, 2024Job Type: Full-timeBenefits:* 401(k)* 401(k) matching*
Dental insurance* Flexible schedule* Health insurance* Paid time
off* Referral program* Vision insuranceExperience level:* Under 1
yearShift:* Day shift* Evening shift* Morning shiftWeekly day
range:* Every weekend* Monday to FridayWork setting:* In-person*
OfficeWork Location: In personby Jobble
Keywords: Consumer Cellular, Norman , Customer Service Representative - Oklahoma City, OK, Hospitality & Tourism , Oklahoma City, Oklahoma
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