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Customer Service Representative - Norman, OK

Company: Sitel
Location: Norman
Posted on: February 10, 2019

Job Description:

Customer Service Representative - Norman, OK

Location: Norman, OK, US

Req ID#: 79939

Why work for Sitel?

This is NOT on sales or commission!

This is not telemarketing, the CSR position is primarily assisting customers with their questions and their accounts. Sitel provides training, guidelines, and goals to ensure that you are truly successful. We are looking for friendly, professional individuals for a banking customer service program. No auto-dialer or outbound calls, all of the customer calls are incoming. No sales or collections required. We are also looking for bilingual agents!

Why should you join our team?
Sitel provides a true foundation for personal and professional growth. We also offer opportunities for advancement and generally fill leadership positions from within the company. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family.

Sitel Norman is located at 2701 Technology Pl. Norman, OK 73071.

Summary of Job

--- Answer inbound calls within guidelines/goals established by the client and contact center management

--- Consistently achieve call quality score goals to meet client and customer satisfaction goals

--- Multi-task in several computer applications while holding a conversation with a customer

--- Must have an open schedule availability and be available evenings and weekends

What we are looking for

--- Customer service experience with a minimum of 6 months

--- Call center experience a major plus

--- Must have a stable work history


--- Dependable, reliable and able to perform duties with minimal supervision

--- Ability to interact positively with customers, peers, and supervisors

--- Professional, articulate voice

--- Must be able to use multiple computer applications while communicating with customers

--- Ability to use multiple programs in computers and computer navigation skills

Pay Rate

Education Requirements

High school diploma or equivalent required. Must be able to provide proof of completion if hired.

Other Requirements

Sitel requires pre-employment drug tests, background check.

Application Process

Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process.

Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 15 minutes to 30 minutes to complete. If you are unable to complete the application and assessment in one sitting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application.

Finally, after completing the background check and initial offer all candidates will receive an EMAIL notification with the next steps in the hiring process once the background has completed. Please be sure that you can access this email address on computers other than your own.

If you have any questions during the application or hiring process, first refer to any email received for answers or contact information.

Benefits and Perks

Excellent Benefits: Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

Awesome Perks:Paid Training, Opportunity for Advancement, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Employee Discounts, Comfortable work environment, Friendly atmosphere, Casual Work Attire, and more.

Sitel Competencies

Using Computers and Technology
Serving Customers
Reading Effectively
Problem Solving/Analysis
Learning Quickly
Interpersonal Communication
Following Policies and Procedures
Delivering High Quality Work
Customer Service
Computer Skills
Assessing and Understanding People
Attentive Listening

Customer Service Representative - Norman, OK

Nearest Major Market: Oklahoma
Job Segment:Customer Service Representative, Call Center Representative, Inside Sales, Telemarketing, Customer Service, Sales

Keywords: Sitel, Norman , Customer Service Representative - Norman, OK, Hospitality & Tourism , Norman, Oklahoma

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