Tier I Technical Support
Company: Vyve Broadband
Location: Shawnee
Posted on: February 20, 2021
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Job Description:
Vyve is a leading broadband Internet provider serving largely
non-urban communities in 16 states. A technology leader in the
cable and broadband sectors, Vyve Broadband offers an extensive
range of broadband, fiber connectivity, cable television and voice
services for commercial and residential customers. Residential
services include high-speed Internet with speeds up to Vyve Gig,
all-digital, high-definition video and fully featured digital
voice. Vyve Business Services provides optical Ethernet, PRI and
hosted voice services to the business community. Together, Eagle,
Vyve and Northland serve areas of Alabama, Arkansas, California,
Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North
Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington,
and Wyoming.
Employees in this role are responsible for establishing and
maintaining professional and positive relationships with customers
on behalf of Vyve Broadband and ensuring issues are addressed
consistently with company policies and practices.
Our employees build connections with people daily and an attitude
for helping and exceeding customer expectations!
Job Description:
Work Environment:
Under general supervision, in an in-bound call center environment,
Technical Support Representatives will provide technical and
network problem resolution to Vyve Broadband customers (end-users)
by performing diagnosis while guiding end-users through
step-by-step solutions. Support will be provided by clearly
communicating technical solutions in a user-friendly, professional
manner that leads to ultimate customer satisfaction of our
Internet, Video and Phone services within our markets.
Will work in a call center in Shawnee, OK.
Required Skills & Qualifications:
WE PROUDLY OFFER:
Vyve Broadband, is an equal opportunity employer and does not
unlawfully discriminate against employees or applicants for
employment on the basis of an individual's race, color, religion,
creed, sex, national origin, age, handicap, disability, marital
status, veteran status, reserve or National Guard status, or any
other status protected by applicable law.
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Keywords: Vyve Broadband, Norman , Tier I Technical Support, IT / Software / Systems , Shawnee, Oklahoma
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