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Commercial Telephony Provisioner Tier 2

Company: Vyve Broadband
Location: Shawnee
Posted on: January 16, 2022

Job Description:

Vyve, Eagle and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

The Commercial Telephony Provisioner - Tier 2 will be responsible for providing moderate to advanced technical support to the Sales Teams, Sales Support, Field Technicians and customers who are having problems using/installing/troubleshooting the analogue or hosted phone products, seeing the technical support process through to resolution. This person also has the ability to take on complex issues that Tier 1 provisioners are not able to resolve on their own.

Enjoyment of solving complex puzzles a plus!

This is a remote/work from home position.

The duties and responsibilities include the following:
Responsible for preparing and maintaining customer LNP (port) orders.
Handles moderately difficult escalated Phone Number Porting inquiries and provides support to internal and external customers when needed
Will at times need to reach out customers directly for clarification and troubleshooting
Will help with DID inventory and management
Demonstrates model behavior to Tier 1 Telephony Provisioning
Work with Tier 1s to identify areas for improvement and reports suggestions to senior management
Proactively handles LNP upkeep functions
Works with Senior staff to identify and correct deviations from accepted practices
Comfortable working cross functionally with teams
Troubleshoots non-management issues and provides guidance to less experienced Commercial Telephony Provisioners
Responsible for Moderate to Advanced strategic Implementation of hosted networks and Phones.
Coordinate local number porting projects

Requirements
Excellent written and verbal communication skills
Ability to multitask and thrives in a fast-paced environment
Minimum of 1 Year - 4 years of related experience
Knowledge of Local Number Portability (LNP) processes
Knowledge of Hosted Design required
Knowledge of Wi-Fi and wired internet networks required
Understanding of telephone provisioning processes/systems.
Knowledge of Billing systems, and report management required (GLDS preferred)
Strong computer skills including solid working knowledge of Windows-based applications
Outstanding problem solving, trouble shooting and communication skills
Knowledge of IT products including ticketing systems
Strong time management skills
Knowledge of/experience with hosted rack management.

WE PROUDLY OFFER:
A friendly and fun work environment
Communication and training
Great benefits package
Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services
A culture that encourages growth

Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

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Keywords: Vyve Broadband, Norman , Commercial Telephony Provisioner Tier 2, IT / Software / Systems , Shawnee, Oklahoma

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