Patient Accounts Representative III - Patient Accounts

Company: The University of Oklahoma
Location: Norman
Posted on: October 14, 2020

Job Description:

OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.This position is located in the OU Physicians' Patient Accounts Department.POSITION INFORMATION: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution. May reconcile daily IDX system receivables reports. May balance monthly transactions and provide summaries to faculty and department administration.REPRESENTATIVE DUTIES:* Patient Scheduling* Patient Registration* Review patient admitting records and extracts relevant information.* Records patient identification and demographic information in the computerized billing system.* Contacts agency representatives to verify type and extent of coverage.* Charge Entry* Performs preliminary review of source documents to determine that sufficient data are present for processing.* Using alphanumeric keyboard, transcribes and/or verifies data from source documents to the medium used for entering data into the computer.* Batch charges* Generate cash totals* Enter charges* Balances batches by comparing batch proofs to source documents and hash totals.* Billing* Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.* May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.* Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials.* Completes processing of all inpatient and outpatient documents received on a daily basis.* Assists in resolving department problems with IDX billing.* Maintains records of charges, payments, third party charges, etc.* Collection* Answers patient's questions regarding statements, agency coverage, etc.* Handles correspondence regarding collection activity and records results.* Identify patient accounts for collection action when accounts become delinquent or when unable to contact patient or responsible party.* May receive patient payments and/or issue payment receipts.* Follow-up* Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.* May process incoming and outgoing mail.* May receive incoming telephone calls and resolve issues communicated.* Records results of mail and telephone contacts on the computer billing system.* Contacts insurance carriers regarding non-payment and/or improper payment of claims.* Reviews denials* Interfaces with patients, physicians, and others regarding professional billing operations and funds.* Payment Posting* Post receipts to proper patient accounts.* Posts denials* Compare batch proofs and source documents for accuracy.* Reporting* Assists in reviewing and balancing IDX transaction reports for administration.* Reconciles daily IDX receivables reports.* Prepares billing statements from statistical data.* Credit Balance Resolution* Review daily billing and accounts receivable credit balance reports.* Prepare daily refund check requests.* Prepare other daily credit balances other than refunds.* Post refund checks to patient accounts.* Mail refund checks with supporting documentation.* As Needed* Performs various duties as needed in order to successfully fulfill the function of the position.Education: High School Diploma or GEDExperience: 24 months experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other) and general office or computer data entry experienceSkills:* Ability to type 30 wpm with 70% accuracy* Computer skillsPreferred:* IDX experience

Keywords: The University of Oklahoma, Norman , Patient Accounts Representative III - Patient Accounts, Other , Norman, Oklahoma