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Territory Manager, Lawyer Services

Company: LegalShield
Location: Ada
Posted on: May 3, 2021

Job Description:

Job Summary:

Legal Services is looking for positive, problem solving oriented team members to work directly with our law firms and lawyers to understand delivery of the legal services, customer utilization of legal services, and the law firm's servicing of customers to meet and exceed company service level expectations.

The Territory Manager must be able to understand and evaluate the data and process all information to make suggestions for improvement to the company and the firms, as well as identify trends and problems with a positive working relationship with the lawyers. The position may include organizing lawyer events, public speaking and communications to recruit, onboard and train lawyers to join the network.

This position requires the applicant be able to monitor several reports generated by the services provided to members, review and sort this information to identify service issues, think creatively to solve problems and promote improvements for services, and other various duties as they may arise.

Responsibilities:

  • Responsible for daily direct relationships with assigned provider law firms and referral lawyers in assigned geographical region.
  • Review of data regarding the legal services provided and using the data to monitor the services provided to LegalShield members by our contract service law firms and lawyers, including the Provider Firms.
  • Data entry, problem solving, analyzing data, compiling reports, creating spreadsheets and corresponding to law firms by email or phone.
  • Manage quality and performance issues for all law firms and lawyers in its region. This includes reviewing daily, weekly and monthly reports and metrics on the assigned law firms, making informed decisions based on data and communicating to lawyers.
  • Distribute all data with the assigned law firms on daily, weekly and monthly basis. Working with the firms to create solutions for problems, and improve services and outcomes.
  • Responsible to be the first point of contact for operational questions for lawyers such as office hours, computer outages or other emergencies.
  • Maintain a good understanding of provider law firms and lawyers, data and metrics, and company polices and requirements for law firms.
  • Responsible for the assigned firm's performance.
  • This position can be remote with some travel to the home office in Ada, OK.

Education/Skills/Experience

  • High School degree equivalent or higher
  • 1-3 years of experience
  • Data analysis and acumen is required
  • Strong communication skills, both verbal and written
  • Planful and prepared
  • Analytical thinker and problem solver
  • Positive professional attitude and team player
  • Comfortable working with all levels of employees and lawyers and legal professionals
  • Willingness to lead, take initiative and find solutions
  • Microsoft Office, Word, Excel, PowerPoint required.

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • If required to work from home, must be able to maintain productivity.

Department:

9120 Regulatory Compliance

Time Type:

Full time

Keywords: LegalShield, Norman , Territory Manager, Lawyer Services, Other , Ada, Oklahoma

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