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Bilingual Front Office Receptionist

Company: Good Shepherd Community Clinic, Inc.
Location: Ardmore
Posted on: May 3, 2021

Job Description:

Job Context:

The Bilingual Front Office Receptionist welcomes each patient, engages with the patients while entering the patients information into the electronic health record. They answer, return, and forward telephone calls, emails, and faxes to the appropriate staff member. They handle requests for information about the clinic, how to become a patient, etc. The Bilingual Front Office Receptionist helps patients determine if they might be eligible to apply for Medicare or Medicaid benefits and helps them navigate that process. They also provide professional, accurate on-site interpreting services for Spanish speaking patients of the clinic.

Functional Relationships:

Internal:

  • Patient Access Manager
  • Wellness Team
  • Pharmacy
  • Dental Team
  • Wellness Team

External:

  • Patients
  • Insurance Companies

Main Areas of Responsibility:

  • Work directly with patients and perform data entry in EHR
  • Answer, return and forward telephone calls depending on the need
  • Ensure demographics are updated each visit
  • Ensure appropriate documents are received and entered in EMR
  • Scanning
  • Interpreting services

Responsibilities:

  • Welcome and greet patients and clinic guests in a friendly and pleasant manner using excellent customer service.
  • Schedule appointments for GSCC staff.
  • Notify Medical Team of patient arrivals and inform patients of any possible delays in seeing provider.
  • Politely answer, return, and forward telephone calls, emails and faxes.
  • Take and distribute messages to appropriate staff.
  • Enter, correct and maintain important patient information in EMR by obtaining, recording and updating personal and financial information on patients when changes are necessary.
  • Collect and record patient fees based upon the patients financial status on the sliding fee scale.
  • Balance patient fees received with patient receipts.
  • Making deposits.
  • Perform assigned cleaning duty as scheduled.
  • Fax, scan and copy documents as needed.
  • Provide Consultation Planning services to patients as requested (assisting patients in making a list of questions for medical consultations).
  • Provide Consultation Recording and Summary services to patients as requested.
  • Link patients with appropriate resources and appropriate referrals to outside agencies.
  • Prepare routine departmental correspondence to referring agencies and primary care providers.
  • Maintain patient files according to patient confidentiality standards, and HIPAA regulations.
  • Maintain personal knowledge base of Medicare & Medicaid resources, both in-house and outside.
  • Maintain and increase knowledge base on medical terminology procedures and up-to-date treatment protocols.
  • Remind patients of appointments, coordinating nonclinical services and maintaining appropriate documentation of patient contact, referrals and services provided.
  • Provide interpreting services for patients at their appointment as needed.
  • Ability to work and act independently, with regular support and supervision from the Patient Access Manager.
  • Maintain the confidentiality of GSCC information to include protected health information.
  • Work as a member of a team and promote teamwork with other staff members.
  • Work with patients in a compassionate, non-judgmental manner.
  • Responsible for risk management and patient safety and is accountable for the systems for which you work
  • Adhere to GSCC Policies and Procedures.
  • Other duties or special projects as assigned

Personal Specifications:

Behaviors:

  • Respect for all others; seeing value in all people
  • Ability to work closely and collaboratively with team members
  • Displays excellent internal and external customer service
  • Positive attitude

Attributes:

  • A high degree of personal and professional discretion and integrity
  • Ability to think and act quickly while maintaining a high-level of customer service and professionalism
  • Mature, with good problem-solving skills
  • Self-starter

Knowledge and Experience:

Essential:

  • High School diploma or equivalent required.
  • Previous experience in a health care setting is preferred.
  • Strong computer skills are a must.
  • Highly motivated, well-organized and detail oriented.
  • Able to manage multiple tasks in a fast-paced environment, while maintaining a high degree of professionalism and exceptional customer service with diverse constituencies.
  • Ability to communicate written and orally in English and Spanish.

Physical Requirements: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Keywords: Good Shepherd Community Clinic, Inc., Norman , Bilingual Front Office Receptionist, Other , Ardmore, Oklahoma

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