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Assistant Front Desk Manager

Company: ARAMARK
Location: Norman
Posted on: May 3, 2021

Job Description:

Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at or connect with us on Facebook and Twitter.DescriptionResponsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.Essential Functions:Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operationSupervise up to 12 hourly staff per shiftSupervise Assistant Front Desk ManagersEnsure that staff is delivering excellent customer serviceProvide on-going customer service coaching and training to staffResponsible for monitoring comment card programSuccessfully respond to, resolve and record guest issuesSupport all staff, as requestedCommunicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest serviceAssist Operations Manager in ensuring that staff adheres to policies and proceduresAssist Operations Manager with any projects or programs relating directly to customer serviceAssist Operations Manager with walks and moves, as requiredAbility to work a varied schedulePerform all functions of a Front Desk agent as requiredPerform all functions of a Front Desk supervisor as requiredKnow and comply with all company policies and procedures regarding safety, security, emergencies and energyReport to work on time and in complete uniformOther duties as assignedStatus and Scope: Reports to the Operations Manager and General ManagerQualificationsTwo year degree in business related field or equivalent experience preferred.Must be fluent in English.Previous hospitality experience in large, high-end resort preferred.Previous Front Desk management experience required.Computer literacy required.High School Diploma or equivalent is required.Proficient in Microsoft business applications.Previous experience with Springer-Miller Property Management System or like system desired.Valid driver's license and ability to operate motor vehicles is preferred Equipment Used: Computer, SMS system, Micros POS systems, Telephone, Fax Machine, Calculator, Golf Cart, Photocopier/Printers, Laminator, Hand truck, Pull cartsTravel Requirements: Little or No Travel (>10%)Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects up to 25 poundsPhysical Requirements:BENDING: FREQUENTKEYING/FINGERING: CONSTANTHEARING: CONSTANTREACHING: FREQUENTSEEING: CONSTANTSPEAKING: CONSTANTSTANDING: FREQUENTWALKING: FREQUENTLIFTING: OCCASIONAL#Hcareers#FS-100Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

Keywords: ARAMARK, Norman , Assistant Front Desk Manager, Other , Norman, Oklahoma

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