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IT Support

Company: Thunderbird Casino
Location: Norman
Posted on: May 6, 2021

Job Description:

Essential Functions of the Position

  • Ensure Thunderbird quality customer service and cheerful atmosphere maintained in your department
  • Ensure safety and cleanliness of department at all times
  • Make good and proper decisions that reflect positively on you and the Casino
  • Maintain proper compliance at all times
  • Coordinate the development and production activities of the Information Technology Department with I.T. team and other departments
  • Respond to end user issues in a timely manner, through phone, email, and ticket system contacts
  • Maintain desktop computer hardware and software
  • Install and maintain network devices and cabling
  • Monitor and maintain user compliance with established organizational policies and procedures
  • Troubleshoot and resolve hardware and software issues
  • Gather and forward information to next level support when required
  • Maintain high levels of confidentiality at all times
  • Any other duties as assigned or requested by managementJob Knowledge, Skills and Abilities
    • Possess good interpersonal skills including positive conflict management skills.
    • Must have exceptional customer service skills, leadership skills, ability to relate well with others, and remain calm under pressure.
    • Ability to read, analyze, interpret and respond effectively to the most sensitive inquiries or complaints. Must have excellent communication skills.
      • Ability to perform basic math functions; add, subtract, multiply, and divide in all units of measure, using whole numbers.
      • Ability to define problems, collect data, establish facts, and draw valid conclusions.
      • Ability to interpret an extensive variety of technical instructions
      • Critical thinking and problem solving
      • Must have solid typing skills
        • Must pass Federal/State Background Investigation and be licensed by the Absentee Shawnee Gaming Commission. Provide proof of education received or transcripts, if applicableSupervisory ResponsibilitiesNo direct supervisory responsibilitiesPhysical DemandsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.Work EnvironmentThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.Minimum Qualifications
          • High school diploma (or equivalent combination of education and experience combined).
          • IT experience preferred, but not required.
          • Must possess a valid driver s license.
          • Must be able to pass a drug screen, background check and obtain a key gaming license.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer. The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and an At Will Employer. Benefits for full time team members:
            • Employer paid Medical with Blue Cross and Blue Shield
            • Employer paid Dental with Delta Dental of Oklahoma
            • Employer paid Vision with VSP
            • Paid Time Off
            • Employer paid Life Insurance
            • 401(k) Retirement Plan with Employer Matching Associated topics: assist, assistance, deskside, help, help desk, information technology analyst, service, support, systems administrator, technical support specialist

Keywords: Thunderbird Casino, Norman , IT Support, Other , Norman, Oklahoma

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