Field Service Technician I/II - Casino Gaming/ATMs (Riverwind Casino)

Company: Everi
Location: Norman
Posted on: June 8, 2021

Job Description:

Everi is looking for an excellent site Field Service Technician for the Riverwind Casino and Goldsby Gaming Center in Norman, OK! This role assists with slot machine and kiosk implementation, setting up servers/networks, installing software, mechanical maintenance, and fulfilling work orders to ensure our customers are very happy. If technology and tinkering with computers excite you, look no further. This position on our field service team gives you the opportunity to interface with users, vendors, operations, applications, and technical support.Shift: M-F 7 am - 3:30 pm or 8 am - 5 pm, Rotating On-Call every 4 weeks.Travel: Overnight travel for installations, etc. might be required (0-5%). Everi is looking for an excellent site Field Service Technician for the Riverwind Casino and Goldsby Gaming Center in Norman, OK! This role assists with slot machine and kiosk implementation, setting up servers/networks, installing software, mechanical maintenance, and fulfilling work orders to ensure our customers are very happy. If technology and tinkering with computers excite you, look no further. This position on our field service team gives you the opportunity to interface with users, vendors, operations, applications, and technical support.

Shift: M-F 7 am - 3:30 pm or 8 am - 5 pm, Rotating On-Call every 4 weeks.

Travel: Overnight travel for installations, etc. might be required (0-5%).

What's You'll Be Doing!

* Provides technical support to customers on operational and maintenance aspects of system equipment. * Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on Everi products. * Serves as customer contact on technical and service-related issues. * Assists with diagnosing mechanical, hardware, software, and systems failures using established procedures. * Assists with determining and defining daily objectives for site-specific product installations, maintenance, and customer support. * Performs Preventive Maintenance on Everi products as directed by management. * Performs site surveys on all new orders.

Skills, Knowledge, & Expertise

* 0-5 years' job experience in a related field preferred. * The knowledge base of hardware, software, game/kiosk / ATC platforms, network, and server troubleshooting skills, mechanically inclined, those with computer/cable or cell repair experience, Gamers, and computer builders preferred. * This role requires the occasional lifting of heavy objects like monitors, LED screens, servers, parts of a slot machine, etc. Must be physically able to perform these job duties safely.

What's In It For You?

* Learning & Development - Internal Subject Matter Experts will get you up to speed on our casino products and more! * Enjoyable team dynamics, collaborative environment, and opportunity for growth. * Discretionary PTO - the perfect way to prevent burnout and improve productivity! * Health, Dental, Vision, 401k plus match, and more!

Keywords: Everi, Norman , Field Service Technician I/II - Casino Gaming/ATMs (Riverwind Casino), Other , Norman, Oklahoma