Case Manager/Career Navigator
Dynamic Workforce Solutions
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and
local entities to provide services that offer the communities we
serve reliable workforce development and training solutions that
result in talented, well-trained people positioned for tomorrow's
jobs. Our innovative approach to delivering services, passion for
the work we do and commitment to ongoing quality have defined over
three decades of exceptional results.
Our people feel they are part of something way bigger than just
a job. We commit to delivering Extreme Customer service in order to
provide outstanding outcomes for the people and businesses we
Do you want to make a lasting difference in the lives of your
customers? As a case manager with DWFS, you will have the
opportunity to work with job/career seekers to ensure that they
have the skills and resources to find and maintain self-sustaining
employment. You will be able to help employers locate the talent
they need to help their businesses thrive. You will know you are
successful as you meet goals and put your customers to work.
- You will aid customers in developing, evaluating, and
effectively initiating and implementing plans to find employment
and/or attain employment skills.
- You will help customers engage in self-assessment; obtain
occupational information; explore the full range of employment
opportunities and/or training; and present themselves effectively
- You will identify and remove barriers for employment and
- You will implement prescribed program-related procedures and
provide effective case management.
- You will provide guidance and other assistance to help the
participant retain employment.
- You will accurately document case records and prepare
Education: Minimum of a bachelor's or equivalent experience is
required. Areas of specialization may include Human Resources,
Communications, Business, Psychology or other related field.
Experience: Minimum of two years' experience in staffing,
recruiting, or workforce development with at least one year's
experience working with computer systems for data entry and data
Skills/Abilities: Be able to understand the recruitment, data
entry, and customer requirements for all funding streams,
understand and follow program policy. Knowledge of employment
recruiting practices. Ability to engage, understand, and respond to
the needs of business accounts. Proficient with Microsoft Office.
Excellent verbal and written communications skills are necessary;
ability to accurately document customer interactions through
well-written case notes is a must. Knowledge of business practices
within specific industry is preferred. Must have the ability to
work in a fast-paced and diverse environment. Strong familiarity
with regulatory entities and their laws and guidance that apply to
job posting and recruitment, individual training accounts, employed
worker training, customized training, and on-the-job training. Must
have valid driver's license and adequate vehicle insurance
We believe that every role matters and that every customer, both
internal and external, should feel empowered to be the best that
they can be. Dynamic Workforce Solutions is a place where passion
meets purpose and results in excellence.
To apply, go to:
Dynamic Workforce Solutions is an Equal Opportunity Employer