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Sr. Patient Account Representative - Billing

Company: The University of Oklahoma
Location: Norman
Posted on: June 9, 2021

Job Description:

OU Health Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.

This position is located in Patient Accounts.

POSITION INFORMATION: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution. May reconcile daily IDX system receivables reports. May balance monthly transactions and provide summaries to faculty and department administration.


  • Patient Registration
  • Review patient admitting records and extracts relevant information.
  • Records patient identification and demographic information in the computerized billing system.
  • Contacts agency representatives to verify type and extent of coverage.

  • Billing
  • Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
  • May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.
  • Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials.
  • Assists in resolving department problems with billing.
  • Maintains records of charges, payments, third party charges, etc.

  • Collection
  • Answers patient's questions regarding statements, agency coverage, etc.
  • Handles correspondence regarding collection activity and records results.
  • May receive patient payments and/or issue payment receipts.

  • Follow-up
  • Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.
  • May process incoming and outgoing mail.
  • May receive incoming telephone calls and resolve issues communicated.
  • Records results of mail and telephone contacts on the computer billing system.
  • Interfaces with patients, physicians, and others regarding professional billing operations and funds.

  • Payment Posting
  • Post receipts to proper patient accounts.
  • Compare batch proofs and source documents for accuracy.
  • May be responsible for the department's cash drawer.

  • Reporting
  • Assists in reviewing and balancing transaction reports for administration.
  • Reconciles daily receivables reports.

  • As Needed
  • Performs various duties as needed in order to successfully fulfill the function of the position.
  • Ability to interpret and apply policies and procedures.

Education: High School diploma or GED

Experience: 24 months experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other)


  • Knowledge of medical terminology and billing
  • Strong analytical and problem-solving skills
  • Excellent organizational skills
  • Effective communication skills
  • Exceptional customer service skills
  • Detail-oriented
  • Able to use 10-key by touch
  • Able to type 45 wpm
  • Basic Microsoft Excel and Word knowledge
  • Read EOB's (Explanations of Benefits)
  • Analytical skills

OU Health Hospitals and OU Health Physicians are merging into one clinical enterprise. This position will transition employment, along with existing staff to OU Health Physicians as of July 1, 2021.

Keywords: The University of Oklahoma, Norman , Sr. Patient Account Representative - Billing, Other , Norman, Oklahoma

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