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Learner Retention Advisor - WorkSooner

Company: The University of Oklahoma
Location: Norman
Posted on: June 9, 2021

Job Description:

The WorkSooner Learner Retention Advisor is responsible for performing a variety of clerical and reception functions associated with a robust, online non-credit program designed to provide IT, Engineering, and Health certificates and/or individual courses to state government, tribal government and private sector partners, including workers unemployed or displaced as a result of COVID-19. This position will provide wrap-around support to learners enrolled in the program, including pre- and post-enrollment support and educating learners on resume building, the interview process, and professionalism.

Required Education: GED/High School Grad or equivalent combination of education/job related experience, AND:

  • 12-24 months experience in advising, resume building, skill transformation, or customer service


  • Ability to troubleshoot basic IT needs.
  • Excellent customer service skills.Ability to communicate effectively via written and oral means.
  • Proficiency in Mircosoft Office suite, and Zoom.
  • Familiarity with social media.
  • Ability to build rapport quickly with clients.
  • Ability to maintain databases.
  • Ability to work effectively and collaboratively to achieve student placement goals.
  • Ability to generate and create reports.Able to generate and create reports on learner progress for business and group clients.
  • Strong initiative to solve problems.


  • None

Advertised Physical Requirements:

  • Must be able to sit for extended periods of time doing work on a computer and via the telephone. Must be able to pull, push, lift, engage in repetitive motions, and communicate, including expressing oneself or exchanging information with others.

Departmental Preferences:

  • Education: Strong preference for bachelor's degree or higher
  • Experience: 6-12 months of experience with online education programs
  • Experience with student recruitment event planning
  • Strong preference for candidates with experience with career planning, student retention or advising
  • Experience working with learning management systems such as Canvas

Supervision: No Supervisory Duties

Special Instructions:

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit

Keywords: The University of Oklahoma, Norman , Learner Retention Advisor - WorkSooner, Other , Norman, Oklahoma

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