Learner Retention Advisor - WorkSooner

Company: The University of Oklahoma
Location: Norman
Posted on: June 9, 2021

Job Description:

The WorkSooner Learner Retention Advisor is responsible for performing a variety of clerical and reception functions associated with a robust, online non-credit program designed to provide IT, Engineering, and Health certificates and/or individual courses to state government, tribal government and private sector partners, including workers unemployed or displaced as a result of COVID-19. This position will provide wrap-around support to learners enrolled in the program, including pre- and post-enrollment support and educating learners on resume building, the interview process, and professionalism.

Required Education: GED/High School Grad or equivalent combination of education/job related experience, AND:

• 12-24 months experience in advising, resume building, skill transformation, or customer service

Skills:

• Ability to troubleshoot basic IT needs.
• Excellent customer service skills.Ability to communicate effectively via written and oral means.
• Proficiency in Mircosoft Office suite, and Zoom.
• Familiarity with social media.
• Ability to build rapport quickly with clients.
• Ability to maintain databases.
• Ability to work effectively and collaboratively to achieve student placement goals.
• Ability to generate and create reports.Able to generate and create reports on learner progress for business and group clients.
• Strong initiative to solve problems.

Certifications:

• None

Advertised Physical Requirements:

• Must be able to sit for extended periods of time doing work on a computer and via the telephone. Must be able to pull, push, lift, engage in repetitive motions, and communicate, including expressing oneself or exchanging information with others.

Departmental Preferences:

• Education: Strong preference for bachelor's degree or higher
• Experience: 6-12 months of experience with online education programs
• Experience with student recruitment event planning
• Strong preference for candidates with experience with career planning, student retention or advising
• Experience working with learning management systems such as Canvas

Supervision: No Supervisory Duties

Special Instructions:

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing

Keywords: The University of Oklahoma, Norman , Learner Retention Advisor - WorkSooner, Other , Norman, Oklahoma