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Sr. Patient Services Representative

Company: The University of Oklahoma
Location: Norman
Posted on: June 12, 2021

Job Description:

Position Information: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Duties:

  1. Scheduling
  • Schedules patient appointments, either by telephone or in person

  • Provides information about clinic operations

  • Obtains patient demographics on new patients and updates demographics on established patients.

  • Answers telephone calls and distributes to the appropriate people.

  • Prepares and enters healthcare providers' schedules into the computer.

  • Coordinates schedules as directed to patient requiring multiple services.
  1. Check In/Check Out
  • Greets patients as they come into the clinic for scheduled appointments.

  • Accepts payments and writes receipts.

  • Totals encounter forms and inspects the form for completeness and accuracy.

  • Codes procedures and diagnoses.

  • Ensures the resident and faculty signatures are on the encounter form and chart.

  • Copies insurance cards and distributes to the appropriate people.

  • Prepares encounter forms and billing packets for patients to be seen.

  • May prepare and type daily deposits.

  • Balances and closes cash box daily.

  • Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)

  • Prints and faxes physician schedules to offices.
  1. Filing and Organization
  • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.

  • Copies dental records for patients and other providers or facilities.

  • Files patient charts.

  • Prepares inactive patient charts for storage. Maintains log of charts in storage.

  • Secures charts that have been sent to storage that are needed in the clinic.

  • Replaces torn charts with new covers.

  • Makes up new patient charts and/or packets of information

  • Prepares new patient inserts for charts.

  • Requests medical records from other facilities
  1. Referrals and Authorizations
  • Talks to patients about financial accounts.

  • Verifies insurance eligibility and primary care physicians for patients.

  • Secures referrals to other providers for HMO patients.

  • Secures referrals from PCPs for HMO patients to be seen in the clinic.

  • Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
  1. Miscellaneous
  • Dispenses supplies as needed.

  • Notifies appropriate person when supplies are low and need to be reordered.

  • Types notes and letters for physicians as needed.

  • Makes immunization cards as neede

  • Logs mail receipts according to University policy.

  • Sorts and distributes mail.
  1. All Areas
  • Communicates with patients of all ages in a professional manner at all times.

  • Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.

  • Enhances professional growth and development through in-service meetings and education programs.

  • Maintains patient confidentiality.

  • Performs related work as required

Education: High School diploma or GED

Experience: 18 months experience: minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role

Preference: Experience in a dental clinic preferred

Skills, Knowledge & Abilities:

  • Customer service

  • Ability to communicate verbally and in writing

  • Ability to resolve problems in a timely manner

  • Proficient with Microsoft Office Suite (Word, Excel, and Outlook)

  • Ability to multitask and meet deadlines

  • Ability to maintain patient confidentiality

  • Ability to enhance professional growth and development through in-service meetings and education programs

Keywords: The University of Oklahoma, Norman , Sr. Patient Services Representative, Other , Norman, Oklahoma

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