Client Services Specialist - IT

Company: Power Costs Inc
Location: Norman
Posted on: June 12, 2021

Job Description:

Client Service Specialist

Power Costs Inc. (PCI) is the premier provider of software, superior customer support, and value-added services for energy companies worldwide. For almost 30-years, PCI has set the standard for developing customer-focused, customer-driven software to meet the constantly evolving needs of ISO/RTO market participants and bilateral traders. More than 50% of all the power generated in North America is optimized using the PCI Platform. 70% of Fortune 500 Utilities in the U.S. utilize PCI software solutions

Duties:

• Administer PCI application suite for customers using our hosted (cloud based) solution.
• Provide basic software support services to customers (internal and external) using PCI software.
• Monitor, triage and route telephone calls and support tickets from PCI's clients requesting technical software support.
• Interfaces with other departments in PCI while acting as the client advocate.
• Other duties as assigned.

Requirements:

• Desire to learn and excel in a customer focused role.
• Excellent customer service.
• Passionate about technology and software
• Technical degree/training preferred but not required.

Benefits:

• Medical Insurance Including Prescription Coverage
• Dental Insurance
• Medical and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance
• Company-paid Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan
• Paid time off and Holidays

EO Statement

PCI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: Power Costs Inc, Norman , Client Services Specialist - IT, Other , Norman, Oklahoma