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Players Club Services Clerk

Company: The Chickasaw Nation- Treasure Valley Casino
Location: Davis
Posted on: November 25, 2022

Job Description:

*Job Title: * Players Club Services Clerk

*General Description: *

The clerk inputs customer guest information into Casino Management System, issue player cards, enrolls guest in promotions, issuing complimentary gifts, and provides quality customer service.

*Supervision Received: * Players Services Supervisor

*Supervision Exercised: * None

*Supervision Essential Job Functions: *

* Welcome and greet patrons into Players Club location to ensure guest awareness
* Inform customers of our promotions, card benefits, and corporate account group offers while providing excellent customer service.
* Explain point reward system and the different award levels and gifts available based on their usage
* Determine complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management system.
* Create Player's Club Cards entering customer data into computer system capturing information such as Name, Address, Telephone Number, and Gender in order to track game play for gifts, promotional participation, and to increase membership
* Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g. downloadable credits, win/loss statements, customer mailings, table games available, and promotional events occurring)
* Update patron information on casino based software as requested by patron
* It is the responsibility of each employee to attend any training required for his position or profession as determined by his line of support or the executive leadership of the Chickasaw Nation. Also, it is the responsibility of those who supervise, manage or otherwise lead employees (or teams) to ensure that each employee receives all required training.
* Perform other duties as assigned

*Minimum Qualifications*

*Knowledge, Skills, and Abilities: *

*Required* - Must be able to work various hours, as needed including weekends and holidays *Required* - Must have basic knowledge of Microsoft Office Suite *Required* - Must have good oral communication skills *Required* - Must be able to type twenty-five (25) words per minutes *Required* - Must be able to work at a computer for extended periods of time *Required* - Must be team oriented

*Education: *

*GED Required* - Perform other duties as assigned

*Education Note: *

*Training And Experience: *

*Preferred Experience* (0 - 6 months) - Customer service experience (preferred)

*Licenses, Certifications, Other: *

*Required* - Must be able to pass background checks and receive gaming license from the Chickasaw Gaming Commission. *Required* - Must be able to successfully complete Title 31 training. *Required* - Must be able to complete a negative result on pre-employment drug testing

*Physical Requirements: *

*Required* - Must be able to sit, stand, walk, and turn frequently and for extended periods of time

*Work Environment: *

Must be able to work in a casino environment where second hand smoke and flashing lights are present

Job Type: Part-time

Pay: From $13.08 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Vision insurance
* 8 hour shift
* Holidays
* Night shift
* Weekend availability
Supplemental pay types:
* Tips

Ability to commute/relocate:
* Davis, OK 73030: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Are you willing to undergo a background check, in accordance with local laws and regulations?
* Medical marijuana: I understand that the Chickasaw Nation has a no tolerance policy of drugs and alcohol, and this includes the use of medicinal marijuana. As a sovereign Nation, State law does not apply to the Chickasaw Nation, and therefore the use of marijuana is illegal and is not acceptable for employees.

* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: The Chickasaw Nation- Treasure Valley Casino, Norman , Players Club Services Clerk, Other , Davis, Oklahoma

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