Patient Services Specialist

Company: COFMC
Location: Seminole
Posted on: March 13, 2023

Job Description:

POSITION TITLE: Patient Services Specialist -NATURE OF POSITION: -The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures -for -checking -patients -in, -checking -patients -out, -verifying -insurance, -completing -demographics, -and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must -be -knowledgeable -of -clinic -procedures. -In -addition, -he/she -will -maintain -patient -confidentiality -and -abide by Central Oklahoma Family Medical Centers' policies and -procedures. -MINIMUM QUALIFICATIONS: -

• High School graduate or equivalent; -required -
  • Must be at least 18 years of -age -
  • Medical/Dental Office Experience; -preferred -
  • Customer Service Experience; required -
  • Ability -to -work -and -communicate -with -a -multidisciplinary -healthcare -team -and -the -public -
  • Basic computer skills; -required -
    • Phone etiquette - -
    • Must be able to sit, stand, walk, bend, and/or lift for extended periods of time -SUPERVISION RECEIVED: -Patient Services Supervisor -RESPONSIBILITIES: -
      • Check -in/out -patients -for -appointments -and -collect -co-pays -and -account -balances, if applicable -
      • Enter sliding fee information, if applicable -
      • Look up and schedule, reschedule, or cancel appointments for -patients -
      • Post daily payments collected during the -day -
      • Process credit card -payments -
        • Schedule and processes -appointments -
        • Answer the phone and directs calls as -appropriate -
        • Maintain provider schedules by making proper -appointments -
        • Participate in agency-sponsored staff training events (safety, OSHA, -etc.) -
        • Protect -the -confidentiality -of -patients -and -their -records -at -all -times -by -complying -with -the -clinic's Patient Confidentiality and HIPAA policies and -procedures -
          • Provide -guidance -as -needed -to -departmental -employees -regarding -clinic -policies -and -procedures -
          • Keep workspace neat and -organized -
          • Maintain a professional -demeanor -
          • Exhibits -a -positive -attitude -and -a -commitment -to -the -basic -mission of the -organization -
          • Exhibits caring qualities consistent with the values of a community health -center -
          • Exhibits -awareness -of -cultural -factors -and -shows -competence -in -reducing -barriers -to -the -provisions of health care -services -
          • Addresses patient complaints as outlined in patient complaint -resolution -
          • Complete and submit all departmental specific reporting timely as requested -
          • Assist in training Patient Services Specialist within designated location(s) -
            • Maintain schedules for Patient Services Specialist, responsible for approving/reviewing time-off request - -Powered by JazzHR

Keywords: COFMC, Norman , Patient Services Specialist, Other , Seminole, Oklahoma