Patient Services Specialist
Company: COFMC
Location: Seminole
Posted on: March 13, 2023
Job Description:
POSITION TITLE: Patient Services Specialist -NATURE OF POSITION:
-The Patient Services Specialist will ensure accurate, timely and
proper check-in and check-out procedures. This position should have
knowledge and understanding of the proper procedures -for -checking
-patients -in, -checking -patients -out, -verifying -insurance,
-completing -demographics, -and scheduling patients for initial and
follow-up visits. This position is an integral part of the
healthcare team and must -be -knowledgeable -of -clinic
-procedures. -In -addition, -he/she -will -maintain -patient
-confidentiality -and -abide by Central Oklahoma Family Medical
Centers' policies and -procedures. -MINIMUM QUALIFICATIONS: -
- High School graduate or equivalent; -required -
- Must be at least 18 years of -age -
- Medical/Dental Office Experience; -preferred -
- Customer Service Experience; required -
- Ability -to -work -and -communicate -with -a -multidisciplinary
-healthcare -team -and -the -public -
- Basic computer skills; -required -
- Phone etiquette - -
- Must be able to sit, stand, walk, bend, and/or lift for
extended periods of time -SUPERVISION RECEIVED: -Patient Services
Supervisor -RESPONSIBILITIES: -
- Check -in/out -patients -for -appointments -and -collect
-co-pays -and -account -balances, if applicable -
- Enter sliding fee information, if applicable -
- Look up and schedule, reschedule, or cancel appointments for
-patients -
- Post daily payments collected during the -day -
- Process credit card -payments -
- Schedule and processes -appointments -
- Answer the phone and directs calls as -appropriate -
- Maintain provider schedules by making proper -appointments
-
- Participate in agency-sponsored staff training events (safety,
OSHA, -etc.) -
- Protect -the -confidentiality -of -patients -and -their
-records -at -all -times -by -complying -with -the -clinic's
Patient Confidentiality and HIPAA policies and -procedures -
- Provide -guidance -as -needed -to -departmental -employees
-regarding -clinic -policies -and -procedures -
- Keep workspace neat and -organized -
- Maintain a professional -demeanor -
- Exhibits -a -positive -attitude -and -a -commitment -to -the
-basic -mission of the -organization -
- Exhibits caring qualities consistent with the values of a
community health -center -
- Exhibits -awareness -of -cultural -factors -and -shows
-competence -in -reducing -barriers -to -the -provisions of health
care -services -
- Addresses patient complaints as outlined in patient complaint
-resolution -
- Complete and submit all departmental specific reporting timely
as requested -
- Assist in training Patient Services Specialist within
designated location(s) -
- Maintain schedules for Patient Services Specialist, responsible
for approving/reviewing time-off request - -Powered by JazzHR
Keywords: COFMC, Norman , Patient Services Specialist, Other , Seminole, Oklahoma
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