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Patient Services Specialist

Company: COFMC
Location: Seminole
Posted on: March 13, 2023

Job Description:

POSITION TITLE: Patient Services Specialist -NATURE OF POSITION: -The Patient Services Specialist will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures -for -checking -patients -in, -checking -patients -out, -verifying -insurance, -completing -demographics, -and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must -be -knowledgeable -of -clinic -procedures. -In -addition, -he/she -will -maintain -patient -confidentiality -and -abide by Central Oklahoma Family Medical Centers' policies and -procedures. -MINIMUM QUALIFICATIONS: -

  • High School graduate or equivalent; -required -
    • Must be at least 18 years of -age -
    • Medical/Dental Office Experience; -preferred -
    • Customer Service Experience; required -
    • Ability -to -work -and -communicate -with -a -multidisciplinary -healthcare -team -and -the -public -
    • Basic computer skills; -required -
      • Phone etiquette - -
      • Must be able to sit, stand, walk, bend, and/or lift for extended periods of time -SUPERVISION RECEIVED: -Patient Services Supervisor -RESPONSIBILITIES: -
        • Check -in/out -patients -for -appointments -and -collect -co-pays -and -account -balances, if applicable -
        • Enter sliding fee information, if applicable -
        • Look up and schedule, reschedule, or cancel appointments for -patients -
        • Post daily payments collected during the -day -
        • Process credit card -payments -
          • Schedule and processes -appointments -
          • Answer the phone and directs calls as -appropriate -
          • Maintain provider schedules by making proper -appointments -
          • Participate in agency-sponsored staff training events (safety, OSHA, -etc.) -
          • Protect -the -confidentiality -of -patients -and -their -records -at -all -times -by -complying -with -the -clinic's Patient Confidentiality and HIPAA policies and -procedures -
            • Provide -guidance -as -needed -to -departmental -employees -regarding -clinic -policies -and -procedures -
            • Keep workspace neat and -organized -
            • Maintain a professional -demeanor -
            • Exhibits -a -positive -attitude -and -a -commitment -to -the -basic -mission of the -organization -
            • Exhibits caring qualities consistent with the values of a community health -center -
            • Exhibits -awareness -of -cultural -factors -and -shows -competence -in -reducing -barriers -to -the -provisions of health care -services -
            • Addresses patient complaints as outlined in patient complaint -resolution -
            • Complete and submit all departmental specific reporting timely as requested -
            • Assist in training Patient Services Specialist within designated location(s) -
              • Maintain schedules for Patient Services Specialist, responsible for approving/reviewing time-off request - -Powered by JazzHR

Keywords: COFMC, Norman , Patient Services Specialist, Other , Seminole, Oklahoma

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