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Implementation Coordinator

Company: Nextep
Location: Norman
Posted on: July 15, 2019

Job Description:

Nextep is a certified Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Nextep has been recognized as a Best Place to Work in Oklahoma and we were recognized for excellence in corporate ethics by the Oklahoma Ethics Consortium.

At Nextep, our employees work every day to elevate the employment experience and enrich people's lives. We take that endeavor seriously and extend that spirit of enrichment to business owners, their employees, and each other.

Nextep is seeking an Implementation Coordinator to join our team in our Norman office. We are seeking an individual that will be the primary liaison between prospects, new clients, corporate staff and sales staff during new client implementation. The Implementation Coordinator is responsible for establishing expectations and timelines for new client implementation as well as coordinating all documents to internal teams for processing. This position is also responsible for monitoring and meeting deadlines, following up with the client and internal team, and adjusting when the scope of the project changes to facilitate a smooth transition.

Key Responsibilities:


  • Manages new client implementation process from contract submission through the first 90-120 days of payroll processing.
  • Performs training and demonstrations of Nextep technology platforms for existing and prospective customers with the sales team via web meetings.
  • Facilitates orientations for new clients, onsite and/or via the web, that entails Payroll Introduction and Benefits Presentation.
  • Responsible for managing communication of new clients to the Nextep organization.
  • Oversee and monitor payroll processing, benefit enrollment, and system implementation of new clients until transitioned to client service team.
  • Educate New Client's assigned Client Service Team on clients' needs and expectations, remain engaged on an as needed basis.
  • Point of contact for all new client communication.
  • Advises new clients on best practices.
  • Performs other duties as assigned.

    Requirements

    • Bachelor's degree preferred.
    • 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
    • Payroll industry and/or HRIS experience preferred.
    • Exceptional oral and written communication skills.
    • Previous experience providing outstanding customer service.

      Benefits

      Nextep is committed to the success, development, and long-term engagement of our employees. In addition to our unique corporate culture, we offer an attractive benefits package including Medical, Dental, Vision, Life, Disability, 401(k), HSA, tuition reimbursement and much more. You can learn more about Nextep at www.nextep.com.

Keywords: Nextep, Norman , Implementation Coordinator, Other , Norman, Oklahoma

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