Help Desk Analyst II
Company: Robert Half
Location: Norman
Posted on: March 17, 2023
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Job Description:
Ref ID: 03500-0012599555
Classification: Help Desk Analyst II
Compensation: $60000.00 to $70000.00 yearly
Looking for a new opportunity? You might find the Help Desk Analyst
position at this growing company to be perfect for you. We
encourage any applicants who fit the description of a
self-confident, motivated person with a strong work ethic and
excellent communication skills who enjoys a fast-paced, team-driven
environment. If you can represent the Service Desk by liaising with
2nd and 3rd-level teams to help transition new and changing
services, this Service Desk Analyst job might be for you. You will
need to be comfortable with creating knowledge articles and
arranging training for other Service Desk Analysts when needed. If
chosen, you'll be handling complex end-user support issues and
providing support to team members by focusing on restoring service
to the end users. We need the person in this position to know how
your role as the Help Desk Analyst relates to IT projects and IT
Service Management initiatives. We also need the chosen candidate
for this position to understand Incident, Problem, Change
Management, and other processes. We need the person in this
position to know how these processes work together to provide
superior support and high availability of our business. There might
also be times when you need to cover alternative shifts. How you
will make an impact - You'll do well in this job if you can
facilitate user account management. That involves handling
onboarding, change, and departure processes - Provide guidance to
Tier 1 support and team members - Meet and exceed SLA standards:
Close tickets in a timely manner, while upholding customer service
standards - Maintain hardware and peripherals: Responsible for
upgrading and replacing computer parts; handle documentation and
asset inventory - Understand and utilize ITIL processes (Incident,
Problem, Change, etc.) and how they are used in a corporate
environment - Understand concepts related to networks, servers,
PCs, databases, proprietary systems, etc. - Troubleshoot end-user
issues: Provide root-cause analysis on various web and mobile
applications; handle escalated tickets relating to
server/network-related issues
Keywords: Robert Half, Norman , Help Desk Analyst II, Professions , Norman, Oklahoma
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