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Help Desk Technician

Company: Chickasaw Nation Industries
Location: Norman
Posted on: July 12, 2019

Job Description:

DE Jobs - Chickasaw Nation Industries Help Desk Technician - 6865 in Norman, Oklahoma, United States DE Jobs Skip to Main Content Mobile navigation menu - Post Jobs Search from over 2.3 Million Available Jobs, No Extra Steps, No Extra Forms, Just DirectEmployers job title, keywords city, state, country Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX) Distance within:Find Jobs What job title, keywords Where city, state, country Home View All Jobs (2,395,297) Job Information Chickasaw Nation Industries Help Desk Technician - 6865 in Norman, Oklahoma This job was posted by ********************** : For more information, please see: ***************************************** Overview:n n The Help Desk Technician assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support. Additionally, this position may monitor computer systems and operations, as assigned. n n ESSENTIAL DUTIES AND RESPONSIBILITIES n n Essential duties and responsibilities include the following. Other duties may be assigned. n Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken. n Monitors assigned queues, voicemail, website and other incoming communication methods for user requests for support. n Using the Remedy toolset, logs / documents all events, findings, actions and problem resolutions. n Documents all actions taken, and escalates tickets to higher-level support groups as necessary. Participates in maintaining and improving helpdesk standard operating procedures (SOPs). n Resets user passwords, provides desktop support and/or specialized applications support. n Monitors computer systems and operations, as assigned. n Promptly answers help desk phones. n Provides periodic desktop remote control support. n Adheres to standard procedure documentation. n Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures. n Performs problem diagnosis, problem recognition, research, isolation and resolution. n Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. n Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability. n n n n n EDUCATION/EXPERIENCE n n High school diploma or general education degree (GED) required. Must have experience in Windows Operating System and Microsoft Office Suite 2010 or higher. Experience using problem / incident logging tools such as Active Directory, Lotus Notes or Remedy ITSM preferred. n n n n Job Level n n Specific Qualification Requirements n Help Desk Technician - Level II High School Diploma + 3 years of experience with 1 year Remedy Ticketing System experience Help Desk Technician - Level I High School Diploma + 1 year of experience with 6 months Remedy Ticketing System experience Help Desk Technician - Entry High School Diploma n n n n JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES n n Working knowledge of standards in relation to the Remedy ITSM service desk software tool n Working knowledge of Active Directory and Remedy ITSM software n Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets n Understanding of computer, printer, network and other device setup with ability to troubleshoot basic computer hardware / software issues n Excellent verbal and written communications skills with fluen y in the English language (other languages welcome) n Excellent customer service skills with ability to use tact in handling difficult individuals and/or situations n Ability to actively listen, ask questions, and evaluate IT related issues n Quick learner with ability to work in a fast-paced, stressful environment n Flexible with ability to work a variety of shift assignments, including overtime and/or during inclement weather conditions n Ability to be reliable and punctual n Ability to work well both individually and in a team environment n n n n n CERTIFICATES, LICENSES, REGISTRATION n n Help Desk Institute (HDI) certification preferred. n ITIL Foundations certification preferred. n n n n n MATHEMATICAL SKILLS n n Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. n n REASONING ABILITY n n Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. n n n Current Search Criteria - Chickasaw Nation Industries - Help Desk Technician - 6865 - Norman - Oklahoma - Clear All Other Sites Veterans Diversity Disability Apprenticeships 2018DIRECTEMPLOYERS ASSOCIATION, INC. - PRIVACY & TERMS - CONTACT facebook twitter linkedin rss DEjobs designed by: back to top

Keywords: Chickasaw Nation Industries, Norman , Help Desk Technician, Professions , Norman, Oklahoma

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