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Patient Services Representative IV (Graduate Periodontics)

Company: The University of Oklahoma
Location: Norman
Posted on: September 2, 2020

Job Description:

POSITION INFORMATION: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.REPRESENTATIVE DUTIES:* Scheduling* Schedules patient appointments, either by telephone or in person.* Provides information about clinic operations.* Obtains patient demographics on new patients and updates demographics on established patients.* Answers telephone calls and distributes to the appropriate people.* Prepares and enters healthcare providers' schedules into the computer.* Coordinates schedules as directed to patient requiring multiple services.* Check In/Check Out* Greets patients as they come into the clinic for scheduled appointments.* Accepts payments and writes receipts.* Totals encounter forms and inspects the form for completeness and accuracy.* Codes procedures and diagnoses.* Ensures the resident and faculty signatures are on the encounter form and chart.* Copies insurance cards and distributes to the appropriate people.* Prepares encounter forms and billing packets for patients to be seen.* May prepare and type daily deposits.* Balances and closes cash box daily.* Prepares ancillary forms for other services (i.e. x-rays, etc.).* Filing and Organization* Maintains information in patient charts.* Copies dental records for patients and other providers or facilities.* Prepares inactive patient charts for storage. Maintains log of charts in storage.* Secures charts that have been sent to storage that are needed in the clinic.* Makes up new patient charts and/or packets of information.* Scans patient information into charts.* Requests dental/medical records from other facilities.* Referrals and Authorizations* Talks to patients about financial accounts.* Verifies insurance eligibility and primary care physicians for patients.* Secures and/or executes referrals from other departments or outside dentists.* Miscellaneous* Dispenses supplies as needed.* Notifies appropriate person when supplies are low and need to be reordered.* Types notes and letters for physicians as needed.* Logs mail receipts according to University policy.* Sorts and distributes mail.* All Areas* Communicates with patients of all ages in a professional manner at all times.* Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.* Enhances professional growth and development through in-service meetings and education programs.* Maintains patient confidentiality.* Performs related work as required.Education: High School diploma or GEDExperience: 30 months experience: minimum of 18 months experience in a clinical environment and 12 months experience in a customer service roleSkills:* Computer skills (Word, Excel, and Outlook)* Data entry/typing skills* Excellent oral & written communication skills

Keywords: The University of Oklahoma, Norman , Patient Services Representative IV (Graduate Periodontics), Sales , Norman, Oklahoma

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