Patient Services Representative II - Cardiovascular Clinic

Company: The University of Oklahoma
Location: Norman
Posted on: September 11, 2020

Job Description:

OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.This position is located in the Cardiovascular clinic.POSITION INFORMATION: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.REPRESENTATIVE DUTIES:* Check In/Check Out* Greets and check in patients using excellent customer service while updating demographics, obtaining photo, and verifying insurance.* Updates delay board and patients of any delays.* Process and prints payments through the scheduling program.* Collects encounter forms and inspect the form for completeness and accuracy.* Scans/Updates insurance cards into the Electronic Medical Record software.* Able to function in Electronic Medical Records (phone notes, patient pictures, scanning insurance cards and I.D.* Prepares encounter forms and billing packets for patients to be seen.* Prepare daily batch form.* Prints physician schedules.* Schedules patient appointments, either by telephone or in person.* Obtains patient demographics on new patients and updates demographics on established patients.* Answers telephone calls and distributes to the appropriate people.* Scheduling* Manage up to five phone lines.* Knowledgeable with insurance (PSR II).* Knows how to work with insurance (PSR III & IV).* Does mastering schedule (PSR III/IV).* Filing and Organization* Pulls new patient records/obtain archived charts as needed for patient care and/or requests medical records from other facilities.* Copies and prints medical records for patients and other providers or facilities.* Prepares inactive patient charts for storage. Maintains log of charts in storage.* Secures charts that have been sent to storage that are needed in the clinic.* Makes up new patient information packets.* Requests medical records from other facilities.* Referrals and Authorizations* Talks to patients about financial accounts/balances and collects co-pays.* Able to verify referrals on file in the patient account.* Miscellaneous* Monitors office supplies and notifies appropriate person when supplies are low and need to be reordered.* Dispenses supplies as needed.* Sorts and distributes mail and faxes.* Securing PHI by emptying shred boxes daily in a locked blue bin.* Attending and maintaining the coffee maker and water dispenser routinely throughout the day.* Keep the waiting area tidy.* All Areas* Communicates with patients of all ages in a professional manner at all times.* Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.* Enhances professional growth and development through in-service meetings and education programs.* Maintains patient confidentiality.* Performs related work as required.Education: High School diploma or GEDExperience: Requires 12 months experience in a customer service roleSkills:* Computer skills (Word, Excel, and Outlook)* Typing/data entry skills* Excellent oral & written communication skills

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