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Patient Services Representative IV - Float Pool

Company: The University of Oklahoma
Location: Norman
Posted on: September 14, 2020

Job Description:

OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.POSITION INFORMATION: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.REPRESENTATIVE DUTIES:* Scheduling* Schedules patient appointments, either by telephone or in person.* Provides information about clinic operations.* Obtains patient demographics on new patients and updates demographics on established patients.* Answers telephone calls and distributes to the appropriate people.* Prepares and enters healthcare providers' schedules into the computer.* Coordinates schedules as directed to patient requiring multiple services.* Check In/Check Out* Greets patients as they come into the clinic for scheduled appointments.* Accepts payments and writes receipts.* Totals encounter forms and inspects the form for completeness and accuracy.* Codes procedures and diagnoses.* Ensures the resident and faculty signatures are on the encounter form and chart.* Copies insurance cards and distributes to the appropriate people.* Prepares encounter forms and billing packets for patients to be seen.* May prepare and type daily deposits.* Balances and closes cash box daily.* Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.).* Prints and faxes physician schedules to offices.* Filing and Organization* Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.* Copies medical records for patients and other providers or facilities.* Files patient charts.* Prepares inactive patient charts for storage. Maintains log of charts in storage.* Secures charts that have been sent to storage that are needed in the clinic.* Replaces torn charts with new covers.* Makes up new patient charts and/or packets of information.* Prepares new patient inserts for charts.* Requests medical records from other facilities.* Referrals and Authorizations* Talks to patients about financial accounts.* Verifies insurance eligibility and primary care physicians for patients.* Secures referrals to other providers for HMO patients.* Secures referrals from PCP's for HMO patients to be seen in the clinic.* Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.* Miscellaneous* Dispenses supplies as needed.* Notifies appropriate person when supplies are low and need to be reordered.* Types notes and letters for physicians as needed.* Makes immunization cards as needed.* Logs mail receipts according to University policy.* Sorts and distributes mail.* All Areas* Communicates with patients of all ages in a professional manner at all times.* Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.* Enhances professional growth and development through in-service meetings and education programs.* Maintains patient confidentiality.* Performs related work as required.Education: High School diploma or GEDExperience: 30 month experience, including a minimum of 18 months experience in a clinical environment and 12 months experience in a customer service roleSkills:* Excellent oral & written communication skills* Computer skills* Data entry skills

Keywords: The University of Oklahoma, Norman , Patient Services Representative IV - Float Pool, Sales , Norman, Oklahoma

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